Welcome to Mangamaunu Retreat!
Terms and Conditions
1. Introduction
These Terms and Conditions apply to the use of the Mangamaunu Retreat website and the booking or use of our accommodation, events and associated services. By using our website or making a booking directly with Mangamaunu Retreat, you agree to the applicable terms and conditions.
Definitions
- "Retreat" refers to Mangamaunu Retreat.
- "Services" refers to accommodation, wedding packages, event facilities, activities and any additional services offered or arranged by the Retreat.
- "Customer" refers to any individual making a booking or using our Services.
2. Bookings and Reservations
Bookings must be made through the relevant booking page or by contacting Mangamaunu Retreat directly. A booking is subject to availability and confirmation.
Once a booking is confirmed, payment instructions will be provided. For direct bookings, payment is made by bank deposit unless otherwise agreed. Booking confirmations and payment confirmations will be sent by email, as applicable.
Customers are responsible for ensuring payments are made by the specified due dates. If payment is not received by the required deadline, Mangamaunu Retreat may contact the customer to resolve the issue and may cancel the booking where permitted under the applicable booking terms.
3. Cancellations and Refunds
For direct accommodation bookings, the following cancellation policy applies:
- 30 or more days before check-in: A full refund will be provided.
- 15–29 days before check-in: A 50% refund will be provided.
- Less than 15 days before check-in: No refund will be provided under the standard cancellation policy.
The cancellation period is calculated based on the scheduled check-in date. Customers should contact Mangamaunu Retreat as soon as possible if they need to cancel a booking.
The standard cancellation policy also applies to cancellations due to illness or COVID-19-related disruptions, subject to any applicable legal rights and any different terms agreed in writing.
Wedding packages, events, marquee hire and third-party services may have separate cancellation and refund conditions, as set out in the applicable booking agreement.
4. Amendments to Bookings
Requests to change booking dates, guest numbers, accommodation arrangements or additional services must be made directly to Mangamaunu Retreat.
All changes are subject to availability and written confirmation. Additional charges may apply if changes affect the agreed price or services.
5. Pricing and Fees
All prices displayed on the website are subject to seasonal variations and availability. Prices include applicable taxes unless otherwise stated.
Prices shown for wedding packages are indicative only and are based on estimates and supplier quotes current as of November 2026. Prices for services included in these packages may vary depending on the season, availability and supplier costs.
Prices displayed for wedding package add-ons are also estimates based on information current as of October 2026. Add-ons are subject to availability and may be subject to price changes.
The final price, inclusions and applicable payment terms will be confirmed in the relevant quote or booking agreement. Customers should refer to their confirmed booking documents for the agreed price and services.
6. Check-in and Check-out
Standard check-in is from 3:00 PM, and check-out is by 10:00 AM.
Early check-in and late check-out may be arranged by prior agreement and are subject to availability. Additional charges may apply where advised.
Customers expecting to arrive later than the usual check-in arrangements must notify Mangamaunu Retreat at least 48 hours before their check-in date.
7. Guest Responsibilities and Property Use
Guests are expected to respect the property, its facilities, neighbouring properties and other guests. All guests must comply with property rules, reasonable safety instructions and any applicable event conditions.
Guests must not engage in unlawful, dangerous or disruptive behaviour while using the Retreat or its facilities.
Customers are responsible for ensuring that members of their party understand and follow these requirements.
Guests may be held responsible for damage, loss or additional cleaning costs caused by them or members of their party, subject to applicable law and the circumstances of the incident.
8. Wedding and Event Bookings
Wedding packages, events, marquee hire and associated services may be subject to a separate written agreement setting out the package inclusions, guest limits, payment schedule, cancellation conditions and other event-specific requirements.
Customers must comply with the terms of their event agreement, including any conditions relating to event hours, guest numbers, suppliers, marquee use and property care.
Where a separate written agreement applies, it should be read alongside these Terms and Conditions. If there is a conflict, the specific agreement will take precedence for the relevant booking to the extent permitted by law.
9. Third-Party Services
Certain activities, tours and additional services may be provided by independent third-party operators. These services may be subject to the provider's own booking conditions, availability requirements and cancellation policies.
Where relevant, Mangamaunu Retreat will clarify its role in arranging or providing these services. Customers should review any applicable third-party terms before confirming a booking.
10. Unforeseen Circumstances
If an unexpected event, such as severe weather, a natural disaster, road closure or utility outage, affects a confirmed booking or service, Mangamaunu Retreat will communicate with the customer and consider reasonable options.
Depending on the circumstances, available options may include alternative arrangements, rescheduling or a refund where applicable. Any resolution will be subject to the relevant booking agreement and applicable law.
11. Privacy Policy
Mangamaunu Retreat respects the privacy of its customers. Please refer to our Privacy Policy for information about how personal information is collected, used, stored and managed.
12. Intellectual Property
Unless otherwise stated, content on this website, including text, photographs, graphics and branding, is owned by Mangamaunu Retreat or used with permission.
Website content must not be copied, reproduced, distributed or used commercially without prior permission from the relevant rights holder, except where permitted by law.
13. Limitation of Liability
Mangamaunu Retreat will take reasonable care in providing its Services. To the extent permitted by law, Mangamaunu Retreat is not liable for indirect, incidental or consequential loss arising from the use of its website or Services.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded, restricted or modified under New Zealand law.
14. Consumer Rights
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies available to customers under applicable New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, where applicable.
15. Changes to These Terms and Conditions
Mangamaunu Retreat may update these Terms and Conditions from time to time. Updated terms will be published on the website with an updated effective date.
Changes will generally apply to new bookings made after publication and will not automatically change the terms of an existing confirmed booking. Any changes to an existing booking will be handled in accordance with the applicable booking agreement and New Zealand law.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be dealt with in accordance with applicable New Zealand law and by the appropriate New Zealand courts or tribunals.
17. Contact Information
For questions or assistance regarding these Terms and Conditions, please contact:
Mangamaunu Retreat
1137 State Highway 1, Hapuku 7371, New Zealand
Phone: +64 21 241 9826